Complex Workflows
Built an automated system for real estate lead distribution. The workflow assigns new client leads to one broker each week, rotating among three brokers to maintain equity and efficiency.
Designed and implemented an end-to-end automation workflow, streamlining the enrollment process from form submission to confirmation. Built logic to automatically link each enrollee to their primary contact, ensuring accurate record-keeping and seamless communication. This system reduced manual work, improved data integrity, and created a smoother onboarding experience for both participants and administrators.
Developed an interactive voice response (IVR) system that greets callers, offers self-service options, and routes calls to the appropriate department or agent. The workflow reduces wait times and improves overall customer experience.
System Troubleshooting
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